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Samanth Shetty
Building Nestsureย โขย 2m
What Founder's can Learn from Zepto's Mistake ? ๐ Zepto grew fast. Too fast. But itโs not just their story โ itโs a warning for all of us. Show customers your concept, don't play dirty games which can make you loose loyal customers. ๐จ Donโt Ignore User Trust Broken deliveries and customer service chaos destroy even the strongest product. ( Snapdeal & Jabong was an example, next is ZEPTO ) ๐ Reliability > Speed ๐ Blitzscaling Without Stability is a Trap Growing 10x without strong backend systems? Receipe for disaster. You can't build a structure or skyscrapers without a foundation same way for business. ๐ Fix the foundation before scaling. ๐ง Your Team is Your Startup Layoffs, overworked delivery agents, ignored warehouse issues โ thatโs not growth. Thatโs decay. When your own employees complain about your company that means your company is a disaster ( you can't make everyone happy but don't make everyone feel like frustrated ) ๐ Culture > Chaos ๐ฏ Marketing โ Reality Great branding canโt fix bad experiences. ( Example : Jiomart, Hike, Juicero, Urban ladder and many more ) No marketing can gain lost customer once used your services. ๐ Product-market fit > PR stunts ๐ง Every founder should study ZEPTO โ not to criticize, but to learn. Not only ZEPTO many other companies too. Would your startup survive if it suddenly had 10x users overnight? ๐ฌ Share your biggest takeaway from Zepto's rise & stumble. If you have any other companies to learn from state down below. I'll try to cover it in the next post. All the community guidelines have been followed in this post.
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