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Nandha Reddy
Co-Founder & CSO @Me... • 1d
"People will forget what you said, they’ll forget what you did, but they’ll never forget how you made them feel." – Maya Angelou "Good service isn’t about yes — it’s about care." A business traveler wraps up early and heads to the airport, hoping to get on an earlier flight to surprise his family. At the counter, the agent barely looks up — “Sorry sir, your ticket doesn’t allow changes.” No empathy. No effort. Just policy. The traveler walks away, frustrated — not at the rules, but at feeling invisible. Now picture this: Same traveler. Same request. But this time, the agent listens. “I totally understand — let’s see what we can do.” She tries everything: checks the system, speaks to a supervisor, even attempts a few workarounds. Eventually, she sighs, “I’m so sorry — I tried six different things, but there’s just no way to get you on that flight.” The traveler smiles, “Thank you for trying. Seriously.” He didn’t get the seat. But he got something better: he felt seen, heard, and cared for. --- Real talk? Good service doesn’t always mean saying yes. It means showing up with empathy, effort, and a bit of heart. That’s what people fall in love with. That’s what they remember.
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