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Nandha Reddy
Cyber Security | Blo...Ā ā¢Ā 3m
"People will forget what you said, theyāll forget what you did, but theyāll never forget how you made them feel." ā Maya Angelou "Good service isnāt about yes ā itās about care." A business traveler wraps up early and heads to the airport, hoping to get on an earlier flight to surprise his family. At the counter, the agent barely looks up ā āSorry sir, your ticket doesnāt allow changes.ā No empathy. No effort. Just policy. The traveler walks away, frustrated ā not at the rules, but at feeling invisible. Now picture this: Same traveler. Same request. But this time, the agent listens. āI totally understand ā letās see what we can do.ā She tries everything: checks the system, speaks to a supervisor, even attempts a few workarounds. Eventually, she sighs, āIām so sorry ā I tried six different things, but thereās just no way to get you on that flight.ā The traveler smiles, āThank you for trying. Seriously.ā He didnāt get the seat. But he got something better: he felt seen, heard, and cared for. --- Real talk? Good service doesnāt always mean saying yes. It means showing up with empathy, effort, and a bit of heart. Thatās what people fall in love with. Thatās what they remember.
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