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Gigaversity

Gigaversity.in • 3m

We recently integrated an AI chatbot into our website to improve user support and engagement. Initial tests showed everything was working fine — responses were fast, well-structured, and accurate. But once it went live, we started noticing something strange. The chatbot was giving answers that looked correct in format, but the information was outdated or incomplete. What Went Wrong: After a detailed investigation, we discovered that the issue wasn’t with the chatbot model, but with the backend integration. The root cause was a subtle glitch in how the chatbot connected to our knowledge base API. This problem didn't surface during standard testing but became clear under real-world user load. 🔹 The API connection intermittently failed, especially under traffic spikes. 🔹 When it failed, the chatbot defaulted to using fallback or cached data instead of live content. 🔹 These fallback responses lacked the context and freshness needed for complex user How We Fixed It: Once the problem was identified, we made targeted improvements to both our integration process and system behavior to ensure consistent accuracy moving forward. 🔹 We stabilized the API connection to ensure it handles real-time traffic without failure. 🔹We added stricter error-handling logic so the chatbot avoids using fallback data when the API fails. Our experience was a reminder that even minor integration glitches can lead to major communication gaps. Have you faced similar challenges while deploying AI tools on your platform? share your thoughts in the comments below!

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