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News on Medial
Zoho rolls out AI-powered customer management features amid slowing growth
Livemint
·
1y ago
Medial
Chennai-based Zoho Corp. has updated its customer management software, Zoho CRM, with AI-powered analytics and support for open-source AI models. Despite reaching an annual revenue run-rate of $1bn in November, Zoho's global growth has slowed. The company aims to challenge established enterprise tech companies such as Salesforce and ServiceNow with the new software. Zoho's CRM for Everyone suite allows sales teams to customize modifications for other teams, breaking down silos and improving visibility. Zoho is also working on strengthening data security and developing AI models for increased privacy.
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Indian SaaS giant Zoho launches 'Zoho Practice' to increase productivity of CAs
IndianStartupNews
·
1y ago
Medial
Chennai-based SaaS giant Zoho has launched Zoho Practice, a free practice management solution for chartered accountants (CAs). The software aims to streamline workflows and enhance collaboration internally and with clients. It offers features like client and document management, task management, timesheet, billing, and advanced collaboration tools. Zoho Practice integrates seamlessly with other Zoho apps like Zoho Books, Zoho Expense, and Zoho Payroll. The company's Finance Platform has experienced significant growth, with a 65% YoY increase in new customers in India, attributed mainly to Zoho Books.
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Zoho Rolls Out Zoho Payments To Streamline B2B Transactions
Inc42
·
10m ago
Medial
Zoho Payments, a new offering from the company, enables businesses to accept payments through different methods like UPI, net banking, and cards. The B2B payments capabilities of Zoho Payments are powered by NPCI's Bharat Bill Payment System (BBPS). Zoho obtained a payment aggregator license from the RBI earlier this year.
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Zomato Lays Off 500 Customer Service Employees Amid AI Automation, Food Delivery Slowdown
OutlookIndia
·
3m ago
Medial
Zomato has laid off 500 employees from its customer service training program amid slowing growth in food delivery and a shift to AI automation. The company's new AI platform, Nugget, now handles most customer interactions. Employees reported vague termination reasons, with AI-generated performance assessments contributing to the dismissals. Some employees received compensation without prior notice, leading to stress and uncertainty. Zomato's workforce had grown significantly, despite reporting a decline in net profit.
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Razorpay Launches RAY, Engage To Expand Offerings
Inc42
·
1y ago
Medial
Fintech unicorn Razorpay has introduced an AI chatbot called RAY for payments and payroll management, along with a marketing growth suite called Engage. The company claims both products are the first of their kind in India. Engage helps businesses understand customer behaviors and provides personalized incentives for customer retention and acquisition. RAY is an AI-powered assistant that offers seamless payment management solutions through voice and text commands. Razorpay also unveiled other AI-based products, including FraudShield and an AI-Powered RTO Suite. The company aims to leverage AI to enhance its offerings and provide better customer experiences.
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Mphasis Rolls Out AI-Powered Document Processing Platform
Inc42
·
1y ago
Medial
Bengaluru-based IT solutions provider, Mphasis, has introduced an AI-powered intelligence platform, DeepInsights Doc AI, for document processing. The platform uses artificial intelligence to extract text-specific information from various document formats and layouts. This information can then be integrated with other IT systems to generate actionable insights. Mphasis believes that this platform will significantly improve productivity, customer service, and risk management for enterprise clients. Founded in 1998, Mphasis leverages next-generation technology to assist businesses in digital transformation. The technology market is expected to generate $1,364 billion in revenue by 2024.
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Zoho jumps on to ONDC bandwagon with seller app called Vikra
Money Control
·
9m ago
Medial
Bootstrapped SaaS unicorn Zoho has launched a seller-side platform on the Open Network for Digital Commerce (ONDC) to compete with e-commerce giants like Amazon and Flipkart. The Vikra app, which is ONDC protocol compliant, allows sellers to set up online stores and gain visibility on popular buyer-side apps such as Paytm, Ola, and Snapdeal. It offers features like onboarding, order fulfillment, shipping, cataloguing, customer dispute management, and analytics. Zoho aims to bridge the e-commerce divide and increase e-commerce penetration to 25% within the next few years. The ONDC recorded 12.58 million transactions in August, with a 5% month-on-month growth.
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Zoho to drive business growth for auto major Force Motors
Economic Times
·
21d ago
Medial
Force Motors Ltd has partnered with Zoho Corporation for a digital transformation project named 'Project DigiForce'. This collaboration aims to innovate and enhance productivity across Force Motors’ dealer network. Zoho will implement an advanced Customer Relationship Management and Dealer Management System, aiming to modernize sales, service operations, and improve customer satisfaction. This initiative will replace outdated systems, fostering efficiency and satisfaction for over 200 dealerships and their global distribution partners.
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Zoho ramps up communication platform 'Cliq' to take on Slack and Zoom
Money Control
·
1y ago
Medial
Software major Zoho has announced updates to its communication and collaboration platform, Zoho Cliq, as CEO Sridhar Vembu stated that Salesforce's Slack is not viable and lacks AI capability integrations. Zoho Cliq, launched in 2017, competes directly with Slack and Zoom. The platform has seen a 30% increase in user migration from Slack and Zoom, with a 150% growth in revenue in India. Zoho Cliq offers a customizable interface with language customization capability, and the new features will be available from November 2023. Zoho is optimistic about the Indian market, aiming to become the second-largest market in 2-4 years.
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Zoho rolls out Zia Hubs, strengthening its AI roadmap
YourStory
·
27d ago
Medial
Zoho has launched Zia Hubs as part of its AI strategy, focusing on organizing and gaining insights from unstructured business data. Integrated within Zoho WorkDrive, Zia Hubs enables intelligent agents to contextually analyze and act on diverse content across Zoho's product suite. With CEO Mani Vembu emphasizing its potential for data intelligence, the tool aims to streamline data access and analysis. Currently in early access, a full release is planned for late 2025.
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Freshworks rolls out Freddy AI Agent to elevate customer and employee experience
YourStory
·
8m ago
Medial
Freshworks has introduced Freddy AI Agent, an autonomous service agent aimed at enhancing customer experience and employee experience. The agents can be deployed quickly and have shown high resolution rates for customer support and IT service inquiries. The launch comes amid increasing adoption of AI agents by enterprises to streamline workflows. Freddy AI Agent is designed to create delightful conversational experiences with minimal setup or configuration. Several mid-sized companies have already integrated Freddy AI Agent with Freshdesk and Freshservice. The agent operates autonomously, offers multilingual support, and adheres to strict privacy controls.
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