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Uniphore acquires ActionIQ and Infoworks

EntrackrEntrackr · 10m ago
Uniphore acquires ActionIQ and Infoworks
Medial

Uniphore, an enterprise-class and AI-native company, has acquired two data companies, ActionIQ and Infoworks. These strategic acquisitions extend its comprehensive end-to-end Enterprise AI platform and aim to deliver the industry’s first Zero Data AI Cloud, Uniphore said in a press release. According to Uniphore, with these acquisitions, customers will gain access to a comprehensive suite of AI capabilities. This will allow organisations to move beyond proof-of-concept AI trials into full-scale implementation, accelerating their digital transformation. Uniphore states that its Zero Data AI Cloud is built on an infrastructure-agnostic architecture that creates a seamless data fabric across any data platform, enterprise application, or cloud environment. ActionIQ is a composable zero-copy data Platform, enabling enterprises to connect all data, from anywhere, and make it AI-ready without the need for lengthy integration or ETL projects. While Infoworks contributes its Enterprise Data Platform, which includes intelligent AI data agents capable of discovering, identifying, organising, cataloguing, and cleaning enterprise data with minimal human intervention. With these acquisitions, its combined expertise and technology will enable enterprises to leverage all their data for AI initiatives without the need to move, transform, or copy it, significantly accelerating results from years to weeks. Uniphore says it offers multi-layered AI architecture, consisting of a composable data layer, knowledge layer, model layer, and agentic layer. Each layer is equipped with feature-rich solutions, with continued investments planned in each area. With this 4-layer approach, customers can fully leverage its suite of end-to-end AI capabilities through an open architecture, ensuring data sovereignty and enterprise-grade scalability. Organisations maintain complete control while deploying AI solutions at any scale. Uniphore claims that it empowers over 750,000 end-users across 1,600 enterprises in 20 countries.

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Uniphore raises $260 Mn led by NVIDIA and others

EntrackrEntrackr · 5d ago
Uniphore raises $260 Mn led by NVIDIA and others
Medial

Uniphore raises $260 Mn led by NVIDIA and others Conversational automation platform Uniphore has raised $260 million in its Series F funding round from NVIDIA, AMD, Snowflake, and Databricks, along with existing investors NEA and March Capital. The company’s valuation remained unchanged from its last funding round in February 2022, when it raised $400 million at a valuation of $2.5 billion. The proceeds will be used to expand platform capabilities, strengthen partnerships, and accelerate global operations across the Americas, EMEA, and Asia, Uniphore said in a press release. The company will also continue acquisitions such as Orby AI and Autonom8 to build deeper automation and data capabilities. Founded in 2008, Uniphore provides an enterprise AI platform that connects systems of record, knowledge, and workflows. Its Business AI Cloud allows organizations to deploy AI agents and automate operations while maintaining control over data and governance. The platform is used by more than 2,000 enterprises, including several Fortune 500 companies. Customers use Uniphore to automate customer support, HR processes, and supply chain workflows. The company claims efficiency improvements such as a 31% increase in self-service rates and 500 hours saved monthly in support operations. Uniphore’s business model focuses on subscription-based software and AI deployment services for enterprises. It competes with players such as Observe.AI, Kore.ai, and Cognigy in the enterprise automation and conversational AI space. Back in August this year, Uniphore acquired Orby AI Inc. and Autonom8 Inc for an undisclosed amount. In December last year, the firm had acquired two data companies, ActionIQ and Infoworks.

Uniphore has early-mover advantage as there is secular demand for AI today: CEO Umesh Sachdev

Money ControlMoney Control · 1y ago
Uniphore has early-mover advantage as there is secular demand for AI today: CEO Umesh Sachdev
Medial

Uniphore, a startup incubated at IIT Madras, has made significant investments in knowledge AI, emotion AI, and generative AI. With a growing client base, increased geographical demand, and surging revenues, the company's AI-native advantage is evident. Uniphore recently inaugurated its 'India AI Innovation Hub' in Chennai, reaffirming its commitment to the city. The company plans to focus on gen AI and emotion AI research and will hire talent accordingly, capitalizing on its unique position as an AI-native company. Despite the generative AI buzz, Uniphore's steady growth has been largely unaffected, with clients focusing more on AI's business outcomes. The adoption of AI products has increased, and the company is experiencing significant revenue growth. Expanding into new markets, including India, Uniphore aims to create Chennai as the AI hub of India. It recognizes India's potential to be a global supplier of AI talent. While AI will make employees more efficient, reskilling is essential to adapt to changing job requirements. US President Joe Biden's order to regulate AI is welcomed, as it addresses the need for responsible guardrails. Uniphore's business roadmap for 2024 includes reaching a billion dollars in Annual Recurring Revenue (ARR), raising over $600 million in capital, geographic expansion, and entering new segments such as marketing and HR. An eventual IPO is part of the plan, but the timing will depend on business development.

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