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Uber faces FTC consumer protection probe over subscriptions

Economic TimesEconomic Times · 24d
Uber faces FTC consumer protection probe over subscriptions

The US Federal Trade Commission (FTC) is investigating whether Uber's subscription service, Uber One, violated consumer protection laws. The investigation focuses on enrollment and cancellation aspects of the program, which offers discounts on rides and delivery orders in exchange for an annual fee. The FTC enforces consumer protection laws against companies that mislead consumers about subscription terms and has recently sued companies like Amazon and Adobe for making it difficult to cancel subscriptions. Uber confirmed cooperation with the FTC's review and stated that its cancellation process complies with the law. The investigation comes as the FTC finalizes a rule to make it easier for consumers to cancel subscriptions.

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