Login

News Post

ServiceNow's generative AI solutions are taking advantage of the data on its own platform

TechCrunchTechCrunch · 2m
ServiceNow's generative AI solutions are taking advantage of the data on its own platform

ServiceNow is leveraging generative AI to optimize workflows and improve productivity for its customers. By integrating AI into its workflows, the company aims to provide faster responses to customer requests, streamline repetitive tasks for agents across departments, and even automate processes like converting text to code or turning images into workflows. ServiceNow is implementing a unique AI strategy that combines building, buying, and partnerships to meet the diverse needs and readiness levels of its customers. The company has seen positive results from its AI efforts, with customers experiencing improvements in ticket deflection, knowledge base summarization, and enhanced customer experiences.

6
View Source

Comments

More Like this

Japanese PE Advantage Partners set for India play, hires ex- Apollo Global exec to lead

Japanese PE Advantage Partners set for India play, hires ex- Apollo Global exec to lead

Advantage Club crosses Rs 300 Cr revenue in FY23; profitability in sight

Advantage Club crosses Rs 300 Cr revenue in FY23; profitability in sight

Employee management platform Advantage Club's FY23 revenue jumps 94% to Rs 323Cr

Employee management platform Advantage Club's FY23 revenue jumps 94% to Rs 323Cr

Flipkart works on home advantage with domicile rebound from Singapore

Flipkart works on home advantage with domicile rebound from Singapore

OpenAI could get unfair advantage from AI regulation: Zerodha CTO

OpenAI could get unfair advantage from AI regulation: Zerodha CTO

Doctors with knowledge of artificial intelligence will hold advantage: Andrew Elder

Doctors with knowledge of artificial intelligence will hold advantage: Andrew Elder

Uniphore has early-mover advantage as there is secular demand for AI today: CEO Umesh Sachdev

Uniphore has early-mover advantage as there is secular demand for AI today: CEO Umesh Sachdev

Apple opens tap-to-pay to competitors, but can they take advantage?

Apple opens tap-to-pay to competitors, but can they take advantage?

Co-branded cards have advantage in activation over traditional ones: RV Ramanathan

Co-branded cards have advantage in activation over traditional ones: RV Ramanathan

The GenAI Advantage: How GenAI Can Help Startups Reshape Data Strategies

The GenAI Advantage: How GenAI Can Help Startups Reshape Data Strategies

Download the medial app to read full posts, comements and news.