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News on Medial
Major BPMs pivot to agentic AI to raise automation efficiency
Economic Times
·
5m ago
Medial
Leading BPM firms like Genpact, EXL, and WNS are embracing AI to automate traditional work, aiming for efficiency through agentic architectures that enhance customer service, order management, and more. Though traditional roles may decline by up to 70%, jobs in data and AI are projected to grow significantly. By moving towards value-based pricing and integrating AI with human intelligence, these companies are adapting to changing client demands and the decreasing costs of AI technology.
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AI unlocks market opportunities for BPMs: WNS
Economic Times
·
4m ago
Medial
The BPM industry should embrace AI as an opportunity, not a threat, warns WNS CEO Keshav Murugesh. AI offers significant cost reduction and efficiency in enterprise operations, opening a large market potential. WNS aims to transform BPM processes using AI, planning to invest in partnerships with key AI and automation firms. Domain specialization and AI-driven solutions are crucial for staying competitive. WNS anticipates AI generating 5% of its revenues by 2025.
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Mid-tier firms poised to win large AI market share: Sonata Software CEO Samir Dhir
Economic Times
·
2m ago
Medial
Mid-tier firms, like Sonata Software, are gaining ground in AI markets as alternatives to large-cap vendors, says CEO Samir Dhir. With AI revolutionizing the industry, these mid-tier companies capitalize on automation and efficiency, leveraging platforms like Sonata’s new agentic AI. While sectors like banking and healthcare show positive AI adoption trends, retail remains cautious. Despite economic uncertainties, modernisation persists, and Sonata anticipates AI to form a significant business part in the coming years.
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India a global leader in agentic AI adoption: Deloitte report
YourStory
·
3m ago
Medial
India is rapidly becoming a leader in agentic AI adoption, with over 80% of businesses developing autonomous agents, according to a Deloitte report. This shift indicates a growing interest in using AI for innovation and efficiency. The report highlights the rising focus on multi-agent workflows and the use of Generative AI for automation. Despite challenges like errors and bias, Indian organizations remain optimistic about overcoming these hurdles within two years through strategic investments and agile innovation approaches.
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UAE's AI Office partners with UiPath to further key National AI Strategy objectives
Economic Times
·
7m ago
Medial
The UAE government's Artificial Intelligence, Digital Economy and Remote Work Applications Office has partnered with UiPath, a leading AI and automation company, to advance Agentic Automation. The collaboration aims to develop AI-powered automation solutions across government entities while equipping UAE talent with critical AI skills. The partnership supports the UAE's National Strategy for AI and its vision to become a global AI leader by 2031. UiPath will provide automation and AI training, upskill participants in coding programs, and jointly develop a roadmap for leveraging AI and automation in government operations and public services.
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How startups win with agentic AI, Tkxel Umair Javed at Sessions: AI | TechCrunch
TechCrunch
·
1m ago
Medial
Tkxel founder and CEO Umair Javed will present at TechCrunch Sessions: AI, discussing how agentic AI can benefit small businesses by improving decision-making and efficiency. The event on June 5 at UC Berkeley’s Zellerbach Hall will feature networking, learning sessions, and discussions with AI industry leaders. Javed will offer insights into deploying agentic AI within smaller businesses, emphasizing its potential to address customer concerns and operational challenges effectively. Attendees can benefit from discounted tickets available for a limited time.
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Wipro, Tech Mahindra, L&T Tech Services partner with Nvidia
Economic Times
·
4m ago
Medial
Wipro, Tech Mahindra, and L&T Technology announced partnerships with Nvidia for AI-based solutions across industries. Tech Mahindra introduced an AI-driven solution for drug safety, enhancing pharmacovigilance efficiency. Wipro launched Agentic AI services with Nvidia, aiming to transform various sectors using AI. L&T Technology unveiled TrackEi, an AI-powered railway track inspection solution, improving safety through real-time defect detection. These collaborations leverage Nvidia's AI technologies to innovate and optimize industry-specific processes and enhance efficiencies.
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Gupshup rolls out multimodal AI agents to fuel AI adoption for enterprises
YourStory
·
5m ago
Medial
Conversational AI platform Gupshup has launched a comprehensive AI Agent Library, featuring industry-specific, pre-built agents designed to enhance enterprise operations. Built on large language models, these agents streamline customer experience and operational efficiency across multiple channels like WhatsApp and SMS. The introduction aligns with a growing trend in agentic AI, as companies aim to modernize interactions through advanced language capabilities. Enterprises benefit from personalized, efficient, and language-inclusive AI-driven interactions. Gupshup plans further AI expansions.
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AI no longer flavour of the season but a reality at scale; 2025 to see AI turn into business value
Livemint
·
6m ago
Medial
Artificial intelligence (AI) has transformed from a trend to an indispensable business tool across sectors like banking, healthcare, and finance, enhancing efficiency and customer engagement. As businesses integrate AI with cloud computing, the potential for innovation and adaptability grows. The rise of agentic AI by 2025 promises autonomous systems elevating customer engagement and decision-making. However, upskilling is crucial as AI reshapes job roles, demanding a blend of technical expertise and soft skills to stay competitive.
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Infibeam Avenues to launch global agentic AI marketplace
Entrackr
·
2m ago
Medial
Fintech platform Infibeam Avenues Ltd is preparing to launch a global marketplace focused on Agentic AI, according to PTI. The new platform, developed under its AI division Phronetic.AI, will allow users—ranging from enterprises to individual users—to build, buy, sell, and operate autonomous AI agents without coding. These AI agents are designed to perform various tasks across sectors such as finance, customer service, and logistics. The company aims to provide a no-code solution for task automation and workflow execution through this marketplace. Infibeam had previously acquired a 54.1% controlling stake in Rediff.com in 2023. The acquisition led to Infibeam founder Vishal Mehta being appointed chairman of Rediff. While initial plans included relaunching Rediff as a digital finance hub with services like RediffPay and RediffOne, the company has simultaneously been working on this Agentic AI platform. This move represents Infibeam’s re-entry into the marketplace space, with a focus on AI-driven applications. Vishal Mehta, an MIT and Cornell alumnus and former Amazon executive, is leading the initiative. Infibeam had earlier shifted its focus from e-commerce to fintech, with CCAvenue growing into one of India’s largest payment gateway platforms. The Agentic AI marketplace is expected to be launched soon.
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IBM Axes Employees 8,000 for AI Gains, Then Quietly Rehires to Plug Gaps
StartupTalky
·
2m ago
Medial
In 2023, IBM laid off 8,000 employees, mainly from HR, to introduce AskHR, an AI platform for automating tasks, boosting productivity by $3.5 billion, and improving customer satisfaction. Despite the layoffs, IBM’s workforce eventually grew as they rehired for roles emphasizing human creativity and problem-solving. This pivot reflects a broader industry trend of AI reshaping jobs rather than replacing them. IBM demonstrates that automation can drive workforce transformation rather than merely downsizing.
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