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How Seamless Payments Are Reshaping Travel & Mobility, Taking CX A Notch Up

Inc42Inc42 · 9m ago
How Seamless Payments Are Reshaping Travel & Mobility, Taking CX A Notch Up
Medial

- Customer experience (CX) is essential for businesses to boost their top line and lower customer acquisition costs in the consumer-driven economy. - A seamless and multi-channel payment experience is crucial for growth, profitability, and customer satisfaction. - Startups in the travel and mobility sector require a transformative payment system to accommodate multiple payment methods and meet consumer demands for instant, hassle-free, and secure payments. - Building an overarching payment ecosystem is a successful CX hack in the travel and mobility space, providing a competitive advantage. - The rise of Gen Z consumers has led to the popularity of flexible payment methods like Buy Now, Pay Later (BNPL) and the need for travel and mobility businesses to cater to diverse payment preferences. - Proactive solutions, such as MakeMyTrip's Visa Rejection feature, enhance customer experience by addressing unforeseen circumstances and providing refunds.

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Backed by $10M Series A, TravelJoy is riding the post-COVID demand for expert travel planning

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TravelJoy, a travel-focused startup providing tools for travel entrepreneurs, has thrived despite the pandemic. The company is now facilitating over $1 billion in annual spend for its customers as interest in travel rebounds post-pandemic. Co-founder and CEO Dayo Esho drew inspiration from his experiences in the travel industry, and he teamed up with co-founder CTO Chris Kline to build TravelJoy. The software helps travel entrepreneurs compete with DIY travel planning tools and consolidates their workflow through CRM, messaging, payments, and more. The company recently raised a $10 million Series A funding round and plans to incorporate AI features into its platform.

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