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A food delivery driver who bit off a customer's thumb has been seen delivering food again

Business InsiderBusiness Insider · 1y ago
A food delivery driver who bit off a customer's thumb has been seen delivering food again
Medial

A Deliveroo driver who had bitten off a customer's thumb has been seen working as a delivery driver again, according to the BBC. Jennifer Rocha, who had pleaded guilty to causing grievous bodily harm without intent, was reportedly delivering food for Deliveroo when the incident occurred. Deliveroo stated that they immediately cancelled Rocha's account after the attack, but she was seen collecting food for delivery on her moped after her court appearance. The incident raises concerns about the safety and verification of substitute drivers for delivery companies. Deliveroo stated that they have implemented stronger processes and identity verification technology for substitute riders.

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Zomato Pilots Last-Mile Deliveries For Office Goers

Inc42Inc42 · 1y ago
Zomato Pilots Last-Mile Deliveries For Office Goers
Medial

Foodtech major Zomato is piloting a new initiative to offer last-mile delivery to office goers inside corporate parks. The company has set up kiosks in several corporate parks in Gurugram, where delivery executives hand over food parcels to a stationed team. A "walker" is then responsible for delivering the items to the customers on their respective floors or exact locations. Zomato is experimenting with this service and plans to scale it across the top five cities based on the pilot's outcome. The company aims to emulate a similar model seen in China, where delivery teams are stationed at zones with corporations and startups. Zomato has been exploring various offerings to boost its revenue, including a platform fee and partnerships for pre-ordered meal deliveries. The company recently reported a profitable quarter and its shares closed higher on the BSE.

Shalabh Shrivastava quits Swiggy; Saurav Goyal takes over Driver Org

EntrackrEntrackr · 29d ago
Shalabh Shrivastava quits Swiggy; Saurav Goyal takes over Driver Org
Medial

Shalabh Shrivastava quits Swiggy; Saurav Goyal takes over Driver Org On Tuesday, Swiggy announced that Saurav Goyal will now lead its Driver and Delivery operations. He will fill Shrivastava's position, but the firm didn’t mention his (Shrivastava) resignation. Shalabh Shrivastava, the senior vice president of Driver Org at Swiggy, has quit the company, according to sources aware of the development. Before joining Swiggy in November last year, Shrivastava worked at Flipkart for over 10 years and was promoted to VP and National Head of Large and Furniture Supply Chain, a role he held for nearly three years. On Tuesday, Swiggy announced that Saurav Goyal will now lead its Driver and Delivery operations. He will fill Shrivastava's position, but the firm didn’t mention his (Shrivastava) resignation. Queries sent to Swiggy did not receive a response. Goyal, who joined Swiggy in 2020, will continue in the role of senior vice president of Business Finance until a replacement is named. He has over 18 years of experience across firms, including Ola, and has supported Swiggy’s IPO efforts. Driver and Delivery operations is a critical function for foodtech platforms like Swiggy, as it manages relationships with delivery partners who are the backbone of their logistics network. The Bengaluru-based company partners with over 2.5 lakh restaurants across 700 cities and works with more than 5 lakh delivery workers. With growing competition in food and quick-commerce, efficient delivery coordination is essential to ensuring speed and service quality. Amid rising competition from Blinkit and Zepto, Swiggy continues to operate in the red. While its operating revenue grew 45% year-on-year to Rs 4,410 crore in Q4 FY25, losses jumped 95% to Rs 1,081 crore.

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