Tiwari Deepak

Spearheaded lead qualification strategies and implemented effective systems for lead acquisition, nurturing, and conversion, driving significant growth in the sales pipeline. Managed and optimized CRM systems, ensuring data accuracy and seamless follow-up for both the sales and collections teams. Led the development of efficient collection strategies to maximize cash flow and minimize overdue debts, resulting in a significant improvement in collections. Collaborated closely with sales, finance, and legal teams to ensure smooth alignment of lead and collection management efforts with overall business objectives. Established KPIs for lead performance and collection efficiency, utilizing data analytics to provide actionable insights and drive continuous process improvements. Automated key workflows, reducing manual interventions and enhancing lead-to-conversion rates as well as collections. Managed client relationships, successfully negotiating payment arrangements and resolving disputes to maintain positive long-term partnerships. Built and led high-performing teams, mentoring and training staff to improve negotiation, customer relationship management, and overall team efficiency.