Srikanth Naidu
Srikanth Naidu
Srikanth Naidu
Founder & CEO of BIKELOO.IN
Secunderabad, India
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I am currently a Senior Consultant and Product Trainer at BMW Hyderabad, bringing 8 years of sales experience in the automobile industry, including experience as a product trainer for BMW. My background includes collaborating with renowned brands such as Honda, Ford, Volkswagen, and Mercedes Benz. Additionally, I've contributed to startup ventures like Spinny and Trubil, honing various customer interaction skills, adept at object handling, networking with customer support for referrals, and serving as a Relationship Manager. My role involves addressing customer concerns, negotiating effectively, and providing top-notch support, recognizing the enduring importance of customer-facing roles in retail and consumer-centric businesses. I take pride in being part of an industry where each encounter represents a customer's dream come true, making each day a fresh opportunity for us.
Experience (8 years)
Present - 2 years
1 year and 3 months
3 years and 3 months
BMW INDIA
Product & Sales trainer
Apr 2022 - CurrentMERCEDES-BENZ
Customer Relationship manager
May 2021 - Aug 2022As a Customer Relationship Manager at Mercedes-Benz, you hold a key position that focuses on nurturing and managing relationships with customers to enhance their satisfaction and loyalty, ultimately driving sales and brand loyalty. Here’s a comprehensive summary of the typical responsibilities and expectations for this role:
Key Responsibilities:
Customer Interaction Management:
Serve as the primary point of contact for customers, addressing their needs and concerns.
Provide high-quality service that aligns with Mercedes-Benz’s standards for luxury and excellence.
Relationship Building:
Develop strong relationships with customers to understand their preferences and requirements.
Use personalized communication strategies to enhance customer engagement and retention.
Feedback and Resolution:
Gather feedback from customers on their purchasing and service experiences.
Address and resolve any issues or complaints promptly to maintain customer satisfaction.
Loyalty Programs and Retention Strategies:
Implement and manage customer loyalty programs that provide value to clients and encourage repeat business.
Develop creative retention strategies and initiatives that reinforce the brand’s value proposition.
Sales Support:
Collaborate with the sales team to identify opportunities for cross-selling and upselling based on customer profiles and interactions.
Assist in driving the sales process by providing insights into customer preferences and behaviors.
Data Management and Analytics:
Maintain detailed records of customer interactions, preferences, and feedback using CRM software.
Analyze customer data to identify trends, predict future needs, and tailor marketing and service efforts.
Communication and Collaboration:
Work closely with other departments, such as sales, marketing, and after-sales service, to ensure a seamless customer experience.
Communicate customer insights and feedback to these teams to aid in product development and service improvements.
Market Awareness:
Stay informed about market trends and competitor strategies to adapt engagement techniques and improve service offerings.
Regularly assess the competitive landscape to ensure Mercedes-Benz maintains its competitive edge through superior customer service.HONDA CARS INDIA
Sr sales and corporate consultant
Jul 2016 - Oct 2019As a Corporate Sales Consultant at Honda, your role is pivotal in driving business-to-business sales and managing relationships with corporate clients. This involves understanding the needs of businesses and providing tailored Honda automotive solutions to meet those needs. Here’s a detailed breakdown of the typical responsibilities and expectations for this position:
Key Responsibilities:
Client Acquisition:
Identify potential corporate clients through networking, research, and lead generation.
Engage new clients through various strategies such as direct marketing, cold calls, and business presentations.
Sales Presentations:
Prepare and deliver presentations that effectively communicate the value propositions of Honda vehicles and services to businesses.
Highlight the advantages of Honda’s fleet vehicles, focusing on cost-effectiveness, reliability, and technology.
Negotiation and Deal Closure:
Negotiate sales terms and contracts with business clients, ensuring mutually beneficial outcomes.
Work towards closing deals that meet or exceed sales targets while adhering to Honda's pricing strategies and corporate policies.
Relationship Management:
Maintain and nurture relationships with existing corporate clients to ensure their ongoing satisfaction and to foster repeat business.
Regularly update clients on new models, upgrades, and additional services that might suit their business needs.
Client Support and Services:
Coordinate with after-sales support teams to ensure that corporate clients receive prompt and efficient service.
Address any issues or concerns that arise during the lifecycle of the vehicle fleet management.
Market and Competitor Analysis:
Keep abreast of market trends and competitor strategies within the corporate vehicle sales sector.
Adjust sales strategies based on market dynamics and corporate client feedback.
Reporting and Analytics:
Utilize CRM tools to track sales progress, client interactions, and market data.
Prepare reports for management on sales performance, forecasting, and client acquisition and retention strategies.
Cross-functional Collaboration:
Work closely with other departments, such as marketing, finance, and technical service teams, to ensure a cohesive approach to corporate sales.
Collaborate on campaigns and promotions that target the corporate sector, ensuring alignment with overall business objectivesEducation 
4 yearsMay 2013 - May 2017
BRILLIANT GROUP OF TECHNICAL INSTITUTION
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