Reduced the overall RTO (Return to Origin) rate by percentage points through strategic NDR management and process optimization.
Streamlined the COD remittance process, shortening the cash collection cycle by 6 days and successfully resolving 99% of all payment discrepancies.
Achieved a 92% success rate in converting non-deliveries into successful deliveries by cutting the average case resolution time from 8 to 18 hours.
Utilized AWS S3 for data storage, AWS Lambda for serverless processing, and implemented infrastructure automation using CloudFormation.
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