Shubham Aggarwal

As part of the strategic commercial sales administration, reporting & operational management team. I collaborate with the Reporting Director to deliver actionable insights and streamline processes across the UK, Americas & EMEA. I work closely with the Commercial Sales team on prospective client mapping, desk research & identifying new business opportunities to drive growth. •Project Billing & Financial Coordination -Collaborate closely with the finance team and project managers to monitor and reduce project accruals, ensuring timely and accurate invoicing for new and ongoing projects. Actively manage project billing processes, track financial performance & optimize cash flow. •Reporting & Analysis - Assist the Reporting Director in generating key commercial reports including Commissioning, Pipeline, revenue, KPI summaries & forecasts for UK, America & EMEA. Ensure accuracy and consistency of monthly and weekly reports providing actionable insights for decision-making. •Desk Research & Prospective Client Mapping –Conduct desk research to identify new business opportunities and map potential prospective companies and contacts for the UK & EMEA commercial business team. •Regional Expansion for India -Worked closely with the EMEA team to explore business opportunities in India as part of Savanta’s regional expansion strategy. Conducted market research and competitor analysis to identify entry points, potential services & client needs in the Indian market. Mapped and identified prospective clients for outreach and created tailored outreach sequences to establish a presence in the region. •CRM & Data Management - Maintained Salesforce database integrity through regular data cleansing and updates using tools like LinkedIn Sales Navigator and Cognism. •Cross-functional Collaboration & Ad-hoc Support - Work closely with various internal teams including Commercial, Research & Finance. Provide ad-hoc administrative support and help resolve any operational bottlenecks.

Worked closely with Managing Director (M.D.) on multiple projects, managing budgets, project delivery, and client and vendor management. Worked in a 360-Degree role work culture, managing multiple projects. Conducted market research and provided insights to startups on market size, competition, customer behavior, product and business growth potential, new markets, and customer demands. Helped identify and launch new products. Led a team of professionals to ensure successful project completion. Created presentations (PPTs) and reports to communicate findings and recommendations to clients. Analyzed and scrubbed data using pivot tables, pivot charts, and created dashboards in Excel. Filled tenders and made proposals to win new business. Client and vendor management, and budget management. Coordinated with different stakeholders (internal & external).

Managed customer databases, billing and payment concerns of commercial customers. Handled cancellation/reversal on the account and coordinated with different stakeholders. Managed communication and coordination with different levels of the team. Analyzed and understood clients' issues and provided solutions and recommendations. Participated in coaching and training. Maintained coordination with global teams. Managed route schedules to maximize time and fuel efficiency. Skills: Client Relations · Customer Relationship Management (CRM) · Account Management · Continuous Process Improvement · Process Improvement · Process analysis skills, coordination, team management, strategy planning, Analysing, email writing, customer service, client management, business operation.

Content Filter, check and handle the illegal content of the platform (Picture, Video, etc.) • Quickly check and handle the illegal content of the platform, including the pictures, live broadcast, short video, voice, text, etc., responsible for the content safety of the platform; • For the illegal content of the platform, can proactively find the clues, summarize the features, types, data, information, etc. of the illegal content, and report in time; • Collect the illegal key words and add & maintain the regional sensitive vocabulary periodically; • Collect the local cultural customers, policy information and news, and report & feedback in time" • SME for small teams and provide training. • Perform market research/ cultural research/ secondary research.

• Interact with users through a series of actions and answer all queries, and resolve issues. • Good hands-on experience with Zendesk and Zopim.