UnitedHealth Group
Dec 2020 - Sep 2022
Product Associate
• Improved the scalability and performance of the security learning platform by identifying performance bottlenecks and optimizing the system to handle concurrent users, increasing the platform's capacity from 200 to 2000 users.
• Prioritized and managed the product backlog, including sprint tasks and milestones, based on the roadmap and daily needs, while ensuring that the team remained focused on delivering value to users.
• Conducted product discovery by engaging with stakeholders, authoring user stories, and ensuring that product iterations were closely aligned with user needs and value.
• Gathered requirements from stakeholders, documented design, and engineering requirements, and created comprehensive artifacts such as user stories, acceptance criteria, and wireframes.
• Led a skilled and versatile cross-functional team of six members, including UX designers, engineers, and testers, owning the new version of the organization's internal LMS platform. Created product roadmap, PRDs, defined epics, and developed user stories while delivering high-quality results.
• Conducted usability tests to validate the product and led modifications and enhancements if needed, ensuring that the product provided a seamless and intuitive user experience.
• Received several awards, including "Outstanding Performer" in 2022, Aquamarine, and Topaz Bravo! Awards, for making significant contributions to the organization's product enhancements.