prathamesh suresh Shubhangi taware

Experiences

1. 

   KisanKonnect

   Aug 2024 - Nov 2024

   Last mile Operation lead

   -Rider rate Designing Designed & cost-effective Rider Best Eaming Rata Card that proposed reducing the current CPO (Cost Per Order) from ₹57-90 - ₹30-37. -Rider attrition : Analysed der abstion and identified key reasons to improve retention Rider onboarding process : Introduced a smoother and more efficient rider onboarding process, leveraging insights from end-to-end onecks on platforms like Swiggy, blink-it, ard Zamalo
2. 

   Zepto

   Jan 2024 - May 2024

   LM Operation program management TL

   Calling Team Lead - Led the calling team, enhancing calling efficiency and effectiveness. - Implemented strategies to ease calling processes. Cycle Project - Worked on reducing company costs by increasing bicycle usage from 8% to 12%. E-cycle Project - Managed the e-cycle allotment process and follow-ups on damaged e-cycles. - Coordinated with store teams to improve e-cycle feedback and contribution. - Recovered a significant number of Zepto e-cycles from theft/inactive users. - Managed real-time problem-solving with store teams and Zeptons. Insurance Team Lead - Led emergency support for riders, handling insurance claims, accident updates, and live call assistance. Background Verification (BGV) - Highlighted suspicious riders and verified their NOC during the BGV process. RTO Project (Return to Origin) - Central POC for RTO, reducing RTO from 0.6-0.7% to 0.4% within 3 months. Additional Responsibilities - Contributed ideas related to LLM, onboarding processes, payouts, support, and dark store management.
3. 

   Zepto

   Jun 2022 - Jan 2024

   LM Operation program management associate

   Attrition Calling & New Rider Onboarding - Conducted attrition calls, onboarded new riders, and provided offer information. - Improved approachability and problem-solving skills through direct interactions.
4. 

   Fitness Studio

   Jan 2019 - Jun 2022

   Fitness Trainer

   - Taught group activities like yoga, kickboxing, and crossfit. - Instructed weight training in the gym section.
5. 

   Monginis

   Feb 2019 - Mar 2019

   Sales associate

   Worked as a front counter sales boy.
6. 

   Union Bank of India

   Nov 2018 - Mar 2019

   Backend Assistant

   Corporation Bank -Assisted new customers with account opening and document verification. -Uploaded customer documents into the system.