Pawan Kumar

Experiences

1. 

   TELUS International

   Mar 2022 - Jun 2022

   Technical Support Engineer

   Provided support to Telus Canadian users over the call. Troubleshooting issues encountered by users on Telus applications, internet (Modem, Router, Extender), Desktop issues, Firewall, VPN, Different OS, Scripting, Terminal, Cloud, Web Sockets issues.
2. 

   Wipro

   Oct 2020 - Jan 2021

   Technical Support Engineer

   Provided support to HP's Canadian customer to fix their printers and laptop issues. Dealing with core printer issues including basic hardware like DIA of Printer Software and Drivers, mail issues, firewall issues, network issues, vpn issues, OS issues including Mac OS.
3. 

   Concentrix

   Dec 2018 - Jan 2020

   Technical Support Engineer

   Providing support to Microsoft Windows OS issues to North American customer in terms of DIA, Windows Update, Windows corruption, BSOD, Internet issues, Printer issues, Microsoft O365 apps outlook, Drivers issues, Browser issues, Boot issues, Data lost, Security issues, Firewall issues, VPN issues, Gifted issues with OS update or upgrade.