Omesh Chavan

Skills

Experiences

1. 

   HSB Enterprises

   Apr 2023 - Oct 2023

   Digital Marketing Head Manager

   As the Digital Marketing Head Manager at [HSB Enterprises Pvt Ltd], I play a crucial role in developing and executing digital marketing strategies that align with our business goals. I lead a team of digital marketing professionals, oversee various online marketing channels, and ensure the success of our digital campaigns. I play the following Key-Responsibilities for the organisation - 1.Strategy Development 2.Team Leadership 3.Campaign Management 4.Budget Management 5.Performance Analytics 6.SEO and Content Strategy 7.Social Media Management 8.Email Marketing 9.Partnerships and Influencer Marketing 10.Stay Current Along with these I have a - *Proven experience in digital marketing with a track record of successful campaigns. *Strong leadership and team management skills. *In-depth knowledge of digital marketing channels, including SEO, SEM, social media, email marketing, and content marketing. *Proficiency in marketing analytics and reporting tools. *Excellent communication and interpersonal skills. *Strategic thinking and the ability to adapt to evolving market trends. *Bachelor's degree in marketing, business, or a related field; advanced degree is a plus.
2. 

   Teleperformance

   Jan 2021 - Feb 2023

   Senior Customer Service Associate

   As a Senior Customer Service Associate at [Teleperformance], I played a pivotal role in ensuring the satisfaction and loyalty of our customers. I used to provide expert assistance, resolve complex issues, and mentor junior team members to deliver top-tier customer service. I used to play the following Key-Responsibilities for the organisation - 1.Customer Interaction 2.Complex Issue Resolution 3.Mentorship 4.Product Knowledge 5.Documentation 6.Feedback and Improvement 7.Complaint Resolution 8.Quality Assurance 9.Team Collaboration Along with these I have a - *Proven experience in a customer service role, with a minimum of 5 years of experience. *Exceptional communication and interpersonal skills. *Strong problem-solving abilities, with the capability to handle complex customer issues effectively. *Proficiency in using customer relationship management (CRM) software. *Ability to mentor and train junior customer service associates. *High level of patience, empathy, and customer-centric mindset. *Detail-oriented and organized with excellent follow-up skills.
3. 

   GeBBS Healthcare Solutions

   Jun 2018 - Nov 2021

   Senior Associate

   As a Senior Customer Associate at Gebbs Healthcare Solutions, I played a vital role in ensuring the satisfaction of our healthcare provider clients. I used to serve as a key point of contact for clients, address their inquiries, resolve complex issues, and assist in the smooth operation of medical billing processes. I used to play the following Key-Responsibilities for the organisation - 1.Client Communication 2.Issue Resolution 3.Client Training 4.Mentorship 5.Billing Expertise 6.Documentation 7.Quality Assurance 8.Feedback and Improvement 9.Client Advocacy Along with these I have a - *Proven experience in a customer service role within the healthcare or medical billing industry, with a minimum of 4 years of experience. *Strong understanding of medical billing processes, including CPT, ICD-10 coding, claims submission, and insurance follow-up. *Excellent communication skills, both written and verbal, with the ability to convey complex information clearly and professionally. *Ability to mentor and guide junior associates in medical billing and customer service best practices. *Detail-oriented and organized, with a strong commitment to accuracy and compliance. *Proficiency in using customer relationship management (CRM) software. *Bachelor's degree or equivalent work experience in healthcare administration or related field preferred.
4. 

   Influencer Hub

   Jan 2020 - Jan 2021

   Digital Marketing Specialist

   As the Digital Marketing Head Manager at [Influncer Hub], I played a crucial role in developing and executing digital marketing strategies that align with our business goals. I lead a team of digital marketing professionals, oversee various online marketing channels, and ensure the success of our digital campaigns. I play the following Key-Responsibilities for the organisation - 1.Strategy Development 2.Team Leadership 3.Campaign Management 4.Budget Management 5.Performance Analytics 6.SEO and Content Strategy 7.Social Media Management 8.Email Marketing 9.Partnerships and Influencer Marketing 10.Stay Current Along with these I have a - *Proven experience in digital marketing with a track record of successful campaigns. *Strong leadership and team management skills. *In-depth knowledge of digital marketing channels, including SEO, SEM, social media, email marketing, and content marketing. *Proficiency in marketing analytics and reporting tools. *Excellent communication and interpersonal skills. *Strategic thinking and the ability to adapt to evolving market trends. *Bachelor's degree in marketing, business, or a related field; advanced degree is a plus.