Malavika Vinoy

Skills

Experiences

1. 

   impress.ai

   Oct 2021 - Current

   Senior Customer Success Executive

   At impress.ai, I managed everything from onboarding to retention to upselling - helping enterprise clients adopt new tools, solve challenges, and succeed long-term. I’ve helped reduce escalations, improved workflows, built features with product teams, and maintained an high promoter score.
2. 

   WowMakers

   Dec 2017 - Sep 2021

   Account Manager

   • Exceeded sales targets using tailored strategies and high-converting email campaigns. • Managed end-to-end sales cycles: lead generation, pitching, closing, and client servicing. • Negotiated contracts and fostered long-term client partnerships. • Partnered with production teams to ensure timely delivery and high customer satisfaction.

Education

1. 

   School of Engineering, CUSAT

   Jul 2011 - Jun 2015

   Bachelor of Technology

   Electronics and Communication Engineering