Haseen Gauhar

Skills

Experiences

1. 

   TravTask

   Aug 2023 - Dec 2023

   Assistant Manager

   Assistant Manager at Travtask Promoted after a successful tenure as Team Leader, I now contribute to Travtask’s mission to become a leading U.S. travel provider by managing strategic operations and team growth. Leadership & Team Management: Manage a larger, diverse sales team, implementing motivational initiatives that boost productivity. Sales Strategy: Develop and execute sales strategies to drive revenue through optimized travel solutions and market insights. Operational Efficiency: Streamlined processes to improve service delivery and resource use, enhancing our market position. Customer Focus: Ensure high customer satisfaction through innovative, needs-based travel solutions. Strategic Development: Partner with senior management on growth strategies and market opportunities. In this role, I leverage my leadership and operational skills to drive results, focusing on client value and team success.
2. 

   TravTask

   Sep 2022 - Jul 2023

   Sales Team Lead

   Team Leader Sales | Travtask September 2022 – October 2023 In my role at Travtask, I helped position the startup as a leading U.S. travel company through strategic contributions and leadership. Strategic Vision: Collaborated with the founding team to shape a vision for growth, enhancing customer experience and operational efficiency. Sales Growth: Boosted travel bookings and client satisfaction with tailored travel solutions and expert use of GDS platforms. Team Leadership: Led a diverse team, implementing training and motivation programs to elevate performance and morale. Market Adaptation: Developed strategies to navigate post-COVID market challenges, ensuring sustainable growth. Operational Excellence: Streamlined processes, strengthening Travtask’s reputation for reliable service. A commitment to growth, innovation, and team success marked my time at #Travtask.
3. 

   i2a Technologies

   Jan 2022 - Sep 2022

   Senior Sales Consultant

   Senior Travel Sales Consultant | I2A At I2A, I specialized in crafting personalized travel solutions, ensuring high client satisfaction and seamless travel arrangements. Client-Centric Solutions: Delivered tailored travel experiences, managing bookings from flights to accommodations for memorable journeys. Sales Performance: Consistently exceeded sales targets through strategic upselling and cross-selling, leveraging market insights. GDS Proficiency: Expertly used Amadeus and Sabre to manage reservations accurately and provide efficient service.
4. 

   Ossisto

   Apr 2020 - Jun 2021

   Process Trainer

   Process Trainer | OSSISTO At OSSISTO, I served as a Process Trainer, where I was responsible for designing, implementing, and leading training programs that ensured new hires and existing team members were equipped with the necessary skills and knowledge to excel in their roles. My key responsibilities included: Training Delivery: Conducted engaging training sessions on various processes and tools to enhance employee productivity and performance. Process Optimization: Worked closely with management to refine processes, ensuring they were streamlined and aligned with company goals. Skill Development: Focused on building foundational skills, such as communication, task management, and customer service, to ensure consistency and efficiency across teams. Performance Monitoring: Assessed trainee progress through regular feedback and performance evaluations, adjusting training methods to meet individual and team needs. My role at OSSISTO allowed me to contribute to the continuous improvement of operational processes while ensuring team members' success in providing exceptional virtual assistant services to clients.
5. 

   Fareportal

   Jun 2019 - Mar 2020

   Subject Matter Expert

   Subject Matter Expert - Travel Process As a Subject Matter Expert, I managed the end-to-end travel services, ensuring seamless execution of ticket sales, package deals, and client support. Key responsibilities included: Travel Solutions: Managed itineraries, flights, hotels, and car rentals, ensuring high client satisfaction. Process Improvement: Streamlined operations to improve efficiency and service quality. Team Leadership: Led a team, mentoring members to meet performance targets and foster collaboration. Training: Delivered a comprehensive four-month training program in Bengaluru for process implementation. Customer Service: Utilized GDS platforms and consolidators to arrange full travel solutions. Focused on driving operational excellence, I delivered exceptional travel services and supported continuous process improvement.
6. 

   Benz Travel

   Nov 2018 - May 2019

   Senior Sales Representative

   Senior Sales Representative In this role, I played a critical part in acquiring UK clients by generating leads through consistent follow-ups via phone and email. I expertly planned vacations and crafted customized travel packages using GDS platforms and company consolidators. By arranging flights, hotel accommodations, car rentals, and tourist attractions, I consistently met weekly and monthly targets, ensuring a high level of client satisfaction and continued business growth.
7. 

   Fareportal

   Mar 2014 - May 2017

   Senior Travel Sales Consultant

   Travel Specialist | GDS Expert | Client-Focused Professional During my tenure at Fareportal, I transformed from a novice to a skilled travel specialist with expertise in GDS platforms, particularly Amadeus and Sabre. I excelled in ticket sales, itinerary management, and providing seamless support for exchanges and adjustments. My role involved a year of handling complex exchange processes, ensuring client satisfaction by asking the right questions and recommending perfect vacation destinations. This experience has honed my ability to deliver exceptional service, while managing a diverse range of client needs, making me a well-rounded professional in the travel industry.