Daniel Parker

Having served as a Customer Service Center Asst. Manager, I coordinated and supervised DMV programs and services to assist the management in the assigned CSC. Also, I oversaw facilities, service and financial operations, and the safety and security of DMV employees, assets, and information. I analyzed data from information databases as well as updated and maintained the data integrity of files and reports. This has allowed me to gain a working knowledge of accounting/inventory principles and the basis of data collection & analysis techniques. I assisted in various employee appreciation events, such as DMV Rally’s and Public Service Week.

During my tenure and leadership as a Work Leader, I served as a technical expert on licensing and testing issues, planning, and organizing on-the-job training programs. Moreover, I was keynoted as a liaison between CSC staff and management to comply with onboarding/CAP/IT training requirements. My duties involved assisting the CSC managers by performing administrative functions efficiently. I facilitated work tasks at various workstations within the CSC, which included the front counter, information, camera, road tests, and document verification and examination areas following standard procedures. I accomplished quality review checks on inventory, asset management, and administrative tasks for the management.

Working as a Customer Service Generalist/Generalist Senior, I trained and coached new and current employees through the agency onboarding program productively. Additionally, I handled customer transactions using multiple PC screens and a cash drawer aligned with company policies. I performed open-close functions and a key holder function in CSC, including preparing nightly revenues.