Chaitra P Rao

Skills

Experiences

1. 

   Zoomcar

   Nov 2024 - Current

   Host Success Manager

   •Coach new and existing hosts to be set up for success on the platform •Build and maintain strong relationships with our hosts, promptly addressing their needs and concerns •Provide hosts with access to resources to maximize utilization and grow by adding more vehicles •Gather product/experience feedback, conduct surveys, and parlay findings to the relevant teams at ZoomcarCoached new and existing hosts to effectively utilize the platform and achieve their business goals •Built and maintained strong relationships with hosts, providing timely support to address concerns and enhance satisfaction •Facilitated access to resources that empowered hosts to maximize vehicle utilization and expand their fleet •Acted as a liaison between hosts and Zoomcar, ensuring a seamless experience and fostering long-term partnerships
2. 

   Zoomcar

   Oct 2024 - Nov 2024

   Support Consultant

   •Delivered exceptional customer service through telephone calls, resolving queries, requests, and complaints •Built and maintained strong customer relationships by acting with empathy and focusing on customer-centric solutions •Communicated professionally and warmly with customers, fostering credibility and trust •Documented and tracked customer interactions electronically, ensuring timely and accurate follow-up on queries •Maintained high standards of professionalism, ensuring courteous and prompt service to customers and business partners
3. 

   Cargill

   Aug 2023 - Mar 2024

   Associate Demand Planner

   •Consolidated and analyzed demand data to support production and procurement planning •Prepared and facilitated demand review meetings to align forecasting with business needs •Managed SAP data uploads and maintained system accuracy for efficient planning •Worked closely with suppliers to ensure timely delivery of additional requirements •Supported cross-departmental initiatives to improve forecasting accuracy and inventory management
4. 

   Bosch India

   Sep 2021 - Aug 2023

   Supply Chain Executive

   •Managed procurement schedules to ensure timely production and order fulfillment •Coordinated with suppliers and plants for seamless stock transfers and dispatches •Created and maintained material master schedules to optimize inventory flow •Developed dispatch schedules to prevent line stoppages and meet customer deadlines •Resolved system errors and ensured accurate goods receipt processes •Collaborated with stakeholders to streamline supply chain operations and improve efficiency

Education

1. 

   Michigan State University

   Oct 2022 - Jan 2023

   Global Integrated Supply Chain Management

   COURSE
2. 

   recruitment

   Jan 2019 - Jan 2021

   Post Graduate diploma in Management (PGDM)

   Logistics, Materials, and Supply Chain Management
3. 

   sindhi college

   Jan 2014 - Jan 2018

   Bachelor of Business Administration - BBA

   Finance, General
4. 

   sindhi college

   Jan 2012 - Jan 2014

   PUC

   PCMB