Provide technical assistance and support to customers via phone, email, or in person.
Troubleshoot hardware and software issues and provide timely re... Read More
Experiences
4 years 4 months
Concentrix
Mar 2021 - Current
Technical advisor
Provide technical assistance and support to customers via phone, email, or in person.
Troubleshoot hardware and software issues and provide timely resolution.
Diagnose and resolve technical problems, escalating complex issues to higher-level support teams when required.Document solutions and maintain comprehensive records of support activities.
Install, configure, and update software and hardware as needed.Conduct regular maintenance checks on systems to ensure optimal performance.Train end-users on software and hardware usage and best practices.Collaborate with other departments to ensure seamless operations and customer satisfaction and Stay up-to-date with technological advancements and best practices in the filed.
Education
JSSATEN
Feb 2013 - Feb 2017
B.Tech
Computer science
Portfolio
No Portfolio added yet
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