UI/UX Designer
• Designed a mobile CRM app for the sales team to support the new doorstep services vertical, featuring refined IA, performa generation, agent performance tracking, gamified rewards, training material, activity logs, and note-keeping.
• Created version 2.0 of "Loan Flow" with an improved UI, CIBIL score integration, user dashboard, offer coupons, and responsive design for various application cases.
• Developed UI for the OTO and Hero Vida partnership, providing leads for Vida's new EV.
• Led an independent project to create a "Loan Journey Flow" for the OTO app, increasing lead completion by 2.25x to 30%.
• Integrated "Offer Coupon UI" into existing products, with a 10% user application rate within a month.
• Tested UI to ensure design consistency.
• Designed a new responsive homepage, listings, and details page to improve SEO (Core Web Vitals) and implemented a new design system.
• Worked with designers and Growth Manager on the "Loan Journey Flow" for the web app, increasing Hot Applications from 0.2% to 3%.
• Collaborated with the Product Manager on the "EV Product Segment" for web and mobile apps.
• Improved the internal "Lead Management System" through user studies and UX/UI redesign.
• Handled side tasks such as image editing, banner design, and icon design.
• Designed "Post-Approval" and Brand Partnership screens for Matter and OTO, resulting in 2,756 lead conversions (6%) in two months.