Alok Jha

At Amazon, I was part of the customer service and operations team, helping people with their orders and making sure things ran smoothly. It taught me how to stay calm under pressure, solve problems quickly, and communicate clearly—all in a fast-moving environment.

I worked in the banking support process at Teleperformance, assisting customers with their financial queries, resolving account-related issues, and ensuring secure, smooth service. It taught me the importance of accuracy, empathy, and trust while handling sensitive information and delivering a great customer experience

I worked as a Business Development Executive in India, helping people from around the world sign up for online English classes. I talked to leads, explained how the classes worked, and followed up to help them get started. I used tools like Salesforce and HubSpot to keep everything organized. It really helped me grow as a salesperson and connect with people from different backgrounds.