SAHIL

Experiences

1. 

   Costa Coffee

   May 2024 - Mar 2025

   Shift manager

   Handling corporate outlet shift with over 12 people and we are giving sale of 1.5 crore in a month. Shift Manager at Costa Coffee | Delivering Excellence in Customer Experience & Team Leadership As a Shift Manager at Costa Coffee, I am responsible for creating an exceptional coffee experience while leading and motivating a team to deliver outstanding service. I take pride in fostering a positive work environment, ensuring smooth store operations, and maintaining the highest standards in customer satisfaction. Key Responsibilities: Team Leadership: Inspire and coach team members to achieve their full potential and deliver exceptional service. Operational Management: Oversee daily store operations, ensuring efficiency, quality, and compliance with Costa's standards. Customer Experience: Strive to create a welcoming atmosphere where every customer enjoys their coffee moment. Problem-Solving: Address challenges swiftly, from team concerns to operational issues, ensuring seamless service delivery. Sales & Targets: Support the store in achieving business goals by driving sales and promoting Costa's offerings. I am passionate about leadership, customer service, and contributing to the success of one of the world’s most beloved coffee brands. Let’s connect to share insights about retail, team management, and the art of delivering world-class coffee experiences!